Expected Repair Turnaround Time

We constantly do our best to maintain repair turnaround time as short as possible. There are many factors that determine how long it will be before you get your device back. Please refer to the table below for our current estimation on how long it will take for the full service cycle to complete (From being diagnosed to being repaired.)

	Same-Unit Repair Repaired in Store	Same-Unit Repair Sent to Apple	Whole-Unit Replacement
Mac iMac, Macbook/Pro/Air, Mac Pro, Mac Mini	3-7 Business Days	4-8 Business Days	N/A
iOS iPhone Display, Battery, Rear Camera	Same Day Or Next Business Day	2-5 Business Days	N/A
iOS Whole-Unit Replacement (Cracked rear glass, liquid damage)	N/A	N/A	2-5 Business Days
iOS Apple Watch, iPad, Beats	N/A	N/A	2-5 Business Days
iOS Airpods	N/A	2-5 Business Days	1-3 Business Days

Key Points to Keep in Mind

For devices that are out of warranty, a diagnostic fee is charged which is applied to the repair when we know the final cost. The diagnostic fee is different depending on whether it is a Mac or iOS device. If you do not want to repair your device after we let you know the price, the diagnostic fee is not refundable.
Phone repairs that can be fixed by replacing a modular component (Such as the display, battery, or rear camera) can very often be done the same day provided that the device is checked in earlier than 1 hour before closing time; otherwise, it will be repaired the next business day. We do our best to get it done during that time frame, but there are some situations beyond our control that can delay the repair, or situations in which we have to ship your iPhone to an Apple Repair Center (depot).
iPhones with a cracked rear glass, or those with liquid damage, require for the whole phone to be replaced and will not be ready the same day.
We offer an expedited service for customers that urgently require their device be diagnosed within a shorter time window. The expedited service generally allows customers to bring their device in for service without having to book an appointment; however, although we try to prioritize the service and expedite it as best as we can, the repair turnaround time is often very similar to the normal turnaround time. The expedited service for Macs is $100 and for iOS devices is $50.

BEFORE YOU BRING YOUR DEVICE IN FOR SERVICE, PLEASE ENSURE THE FOLLOWING:

Make sure you have a current backup of your data whenever possible. If you are unable to make a backup and you do not have one, we offer data recovery services for portable and desktop devices, not iPhone.
*Activation Lock (also known as Find My) needs to be turned off for all iOS devices. Activation Lock also needs to be turned off for certain Mac models with a T2 chip:
- Macbook Air 2018 or Later
- Macbook Pro 2018 or Later
- Mac Mini 2018 or Later
- Mac Pro 2019 or Later
- All iMac Pro models
- iMac 2020 or Later
**For instructions on how to turn off Find My/remove a device from iCloud, click here