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We are currently working at capacity due to an increased influx of repairs caused by Apple Stores’ limited support scope during the Covid-19 pandemic. Repair turnaround time is being affected, please make sure to read our current Service Procedures for more information and expectations. Additionally, please make sure you follow proper social distancing measures and always wear a face mask when standing near or outside our store.

Upon your request, we can deliver your device back to you at the address you provide to us during initial ticket creation as a special exception during the pandemic. A proof of delivery document is required to be signed. Please contact us for more details if you have any questions or concerns in regards to this.

Expected Repair Turnaround Time

We constantly do our best to maintain repair turnaround time as short as possible. There are many factors that determine how long it will be before you get your device back. Please refer to the table below for our current estimation on how long it will take for the full service cycle to complete (From being diagnosed to being repaired.)

Same-Unit Repair
Repaired in Store
Same-Unit Repair
Sent to Apple
Whole-Unit
Replacement
Mac
iMac, Macbook/Pro/Air, Mac Pro, Mac Mini
3-7
Business Days
4-8
Business Days
N/A
iOS
iPhone Display, Battery, Rear Camera
Same Day
Or
Next Business Day
2-5
Business Days
N/A
iOS
Whole-Unit Replacement
(Cracked rear glass, liquid damage)
N/A N/A 2-5
Business Days
iOS
Apple Watch, iPad, Beats
N/A N/A 2-5
Business Days
iOS
Airpods
N/A 2-5
Business Days
1-3
Business Days

Key Points to Keep in Mind

BEFORE YOU BRING YOUR DEVICE IN FOR SERVICE, PLEASE ENSURE THE FOLLOWING: